FAQ

The video does not play in the Player
If the video doesn't play in the Player, you first need to know if it generates the  record type; If so, you must: See if the file runs normally in M...
Fri, 22 Apr, 2022 at 4:53 PM
What should I need to know about the Internet Connection?
To have a modern and efficient Digital Signage operation, it will be necessary to update your points remotely and for this your Players must have internet a...
Fri, 22 Apr, 2022 at 2:36 PM
FAQ about Samsung monitors
How to evaluate if my monitor has the correct firmware version? To see what firmware version of your Samsung monitor, follow the steps below: On the remo...
Fri, 22 Apr, 2022 at 2:35 PM
FAQ about LG Monitors
1. ¿How to evaluate if my monitor has the correct firmware version?. Use of the correct firmware version is required to: Correction of errors identified ...
Fri, 22 Apr, 2022 at 2:44 PM
My Player doesn't Download Content
In your 4YouSee account:   1. Verify that your account ID and URL have been set up correctly on the device. To evaluate the correct URL and ID. Go to you...
Fri, 22 Apr, 2022 at 4:44 PM
FAQ About Android
Why doesn't 4YouSee Player start automatically when I turn on the device? The option to automatically start 4YouSee Player may be disabled. To enabl...
Wed, 30 Mar, 2022 at 11:17 PM
What is needed to install a player with 4YouSee
1. Equipment Screen: The information of your Player can be shown on different screens, such as televisions, or LED monitors, videowalls or LED panels. Pl...
Fri, 22 Apr, 2022 at 2:23 PM
How to inactivate my Player
This Inactive content can be used on Android, Linux and Windows platforms. This content can be useful on 24 hour LED panels or players. This content leaves ...
Fri, 22 Apr, 2022 at 2:48 PM
FAQ About Windows 4YouSee Player
Here are some frequently asked questions about the 4YouSee player for Windows. What can I do when a program overlays Player 4YouSee? I have a message tha...
Fri, 22 Apr, 2022 at 2:28 PM
Videowall does not sync
When a  synchronized Videowall does not work , you should consider the following points: Player ports must be different if they are on the same PC. The P...
Fri, 22 Apr, 2022 at 4:51 PM
How to Link RSS Feeds to a Player
Pre requirements Internet connection. News in the playlist: It is necessary that in the playlist you add news (quantity) so later in the player settings ...
Fri, 22 Apr, 2022 at 1:36 PM
What to check on your device in case of problems with 4YouSee Player
If you have an issue with your player stopping playing content, it is important to check a few things on your device to make sure it is not hardware or infr...
Fri, 22 Apr, 2022 at 3:00 PM